Order
Ordering and Shipping Policy
Ordering
Orders may be placed in one of four ways:
Ordering On-line--Click here to access our secure shopping cart.
Mail Orders--may be placed with a personal check, money order, or credit card. Complete the order form indicating your payment choice, print it out, and mail to:
frontrowframe
2103 S. Ocean Blvd., #7A
Delray Beach, FL 33483
USA
Fax Orders--may be placed with a credit card only. Complete the order form, print it out, sign where indicated, and fax to:
(561) 266-8997
Telephone Orders--before calling, please have your credit card number and expiration date handy. Credit cards only; no COD's. Call us Monday - Friday 8:30 AM to 5:00 PM Eastern Standard Time at:
(561) 266-8997
Billing
Upon receipt of your order, credit card information will be confirmed, but your account will not be charged until 24 hours prior to shipment.
Paying by Credit Card
We accept Visa and Mastercard.
Paying by Check
We accept checks denominated in U.S. dollars, drawn on U.S. banks with a valid nine-digit bank routing number, MICR encoded at the bottom as payment for all orders. Complete the order form, determine the total amount of your order (Florida residents must add appropriate sales tax) and mail along with your check made payable to Emenee, Inc. to:
frontrowframe
2103 S. Ocean Blvd., #7A
Delray Beach, FL 33483
If you are uncertain about the total value of your order, either e-mail or call us, and we will be happy to help. Paying by check does slow down your order somewhat, as we don't schedule shipment until your funds clear.
Sales Tax
Sales tax is charged only on orders shipped to a Florida address. Florida law requires that sales tax be charged on the full amount of the order. Because charges for shipping and handling are considered part of the product, these charges must be included by law when sales tax is calculated.
The Florida sales tax rate is between 6% and 7 1/2% depending upon the county we are shipping the product to. If you are uncertain about which tax rate applies to your order, our Customer Service Department will be happy to assist you.
Purchase Orders
Purchase orders will be accepted with prior credit approval. Please call our corporate office at (561) 266-8997 if you wish to establish credit.
International Orders
We believe that our product has an international appeal. Eventually, we will offer our product to customers worldwide. Internationally shipped products will incur significant freight expenses and may be subject to local duties, customs and value-added taxes. We continue to research the requirements for offering our products to a worldwide audience and hope to be able to accept international orders soon. In the meantime, if you have any questions concerning international orders or would like to be notified as soon as we are prepared to ship internationally, please contact us at (561) 266-8997.
Shipping Policy
It is our intent to ship within five (5) business days of receiving your order. If shipment is delayed, we will contact you either by US mail, phone or e-mail with the anticipated ship date. If the revised ship date does not meet your expectations, you may cancel your order and receive a full refund. At this time, we are unable to accommodate orders for shipment outside of the United States. We are in the process of negotiating favorable rates with international carriers and expect to offer international shipment soon (please see International Orders).
Shipping Options
All of our orders are shipped via United Parcel Service ground service within the contiguous United States. You can anticipate receipt of your order within 1 to 6 days of shipment. Orders shipped to Alaska and Hawaii are shipped via UPS 2nd Day Air. We anticipate adding a Priority and Next Day shipping option within the contiguous United States soon.
Ship to Address
Please indicate a street address on your order form, as UPS will not deliver to P.O. boxes.
Refused Shipments
Please do not refuse an order without contacting us. Refused orders are subject to a 25% restocking charge plus all outbound shipping & handling and inbound freight charges.
Shortages
Please report claims for shortages to us within twenty-four (24) hours of receipt of goods.
Damage and Shortage Claims
If your order arrives and the carton has been damaged, please make a notation on the carrier's receipt when accepting delivery. Immediately inspect the product for damages. If damaged, please contact our Customer Service Department immediately.
Order Cancellation
Once you place an order, that order is scheduled for shipment within five (5) business days. You may cancel an order prior to shipment and receive a full refund.
If you wish to cancel the order after shipment, please accept delivery. Call us for a return authorization number, and return it to us freight prepaid to the following address:
frontrowframe
2103 S. Ocean Boulevard, #7A
Delray Beach, FL 33483
USA
Once we have received your returned merchandise, we will process your refund promptly. We are unable to refund outbound shipping & handling or return freight charges.
If your order has been shipped prior to cancellation and you refuse delivery, the outbound shipping & handling charges plus the return shipping charges and a cancellation fee of $3.50 will be deducted from your refund.
Product Appearance
We do our best to provide accurate representations of our products in our print and electronic advertising. However, due to the fact that we are using a natural wood frame, Mother Nature guarantees variation in color and in grain.
Contact
Address:
frontrowframe
2103 S. Ocean Boulevard, #7A
Delray Beach, FL 33483
USA
Telephone:
(561) 266-8997
